Client Reviews

ACS client reviews

ACS Utility Services is the sister company of Advanced Collection Systems (ACS) and was launched in late 2017 when ACS transferred its utility field services into a separate company. Prior to late 2017 utility services was a department within ACS and provided the field service requirements for many leading utility companies. Here are a few of the testimonials for the full service - debt recovery with field services - provided when ACS Utility Services was a department within ACS .

"ACS have been acting on behalf of E.On for a number of years assisting us with the recovery of final billed, live collections, disconnections and meter investigations. They are effective, professional and efficient, achieving outstanding results. ACS have an in-depth knowledge of the utility industry which enables them to resolve many queries without referring back to E.On which enables us to concentrate on other areas of business. I would have no hesitation in recommending ACS Limited to any organisation that requires debt recovery in these areas. Credit Manager E.On"

"Utilita Services Limited - Supplier of pay-as-you-go energy using modern smart meters, we have employed ACS for the past year. Utilita has used a number of DCA's but did not receive the service expected. We were approached by ACS who gave a step by step approach and the assurance of maximising collections. Since the employment of ACS, our cash collections have dramatically improved. De-energisation and pre-payment installations were a new avenue for Utilita to take but ACS gave us a guiding hand throughout the whole process with fantastic results. ACS clearly has a wealth of knowledge within the Utility sector and I would recommend them without hesitation. Credit Manager Utilita"

"We wanted to champion challenge our existing agency to see how ACS would perform against them. After the champion challenge we decided to retain ACS and continue to use them. Apart from their success rate which is excellent, their collections staff are all very accommodating and happy to answer any queries we have. They are willing to provide advice on whether legal action is viable and cost effective. We will continue to work with ACS and would recommend their services. Credit Manager Regent Gas"

"Green Energy are an environmentally and socially responsible utility supplier, with a primary focus on caring for our customers. While we have a business need to manage our cash flow, we have to balance this against our customers' needs and situation. We were therefore very hesitant to pass our accounts to a 'typical' collections agency and needed a partner who understands our ethos an approach. We believe we have found this in ACS, who take the time to understand each case individually and tailor their approach accordingly. We have one of the lowest debt ratios in the industry and believe that the service we receive from ACS will help us maintain and improve this. Finance Manager Green Energy (UK) plc"